Education Services

To All North America Education Customers: First of all, thank you for your interest and participation in our Education Opportunities. We wanted you to be the first to know about the changes we are making in our payment policies, as of April 23, 2010.

As part of a continuing effort to improve customer service and streamline our processes, we are making a change in payment methods for Untied States, Canada and Mexico Education Courses. We will continue to accept payment by Credit Cards (American Express, Mastercard, Visa, and Discover), PSO Credits, and payments via resellers but no longer accept Purchase Orders, Checks and Wire Transfers, except in very rare cases, with prior VMware Senior Management approval.

We realize this change may inconvenience some of you, but hope these changes will help us achieve our stated commitment to provide you, our customers, outstanding service.

All Payments must be made at least 10 business days before the start of the class.

United States, Canada and Mexico: Payment methods are PSO Credits, Payment through Reseller and Credit Cards.

We accept the following credit cards: American Express, Mastercard, Visa & Discover.

If you would like to request an exception to the payment policy, please follow this process:

1. Ensure the class you want to attend is at least 21 calendar days from your request.
2. Send an email to eduoperations@vmware.com detailing the reason for your request.
3. Your request will be evaluated and you will receive a response within 7 calendar days of your request.

PLEASE NOTE: Your class will not be reserved during this approval process unless you reserve your class with a credit card and agree to our cancellation policy. If you do reserve the course with a credit card and your exception is not approved, you MUST cancel your registration online at least 10 days prior to the start of the course to avoid being charged for the course or proceed with using your credit card to pay for the course.

VMware Consulting and Training Credits are pre-paid services dollars which can be redeemed for any combination of VMware packaged consulting, custom consulting or training. Credits provide customers with the flexibility to allocate budget for services and use the services when needed. To redeem credits for education classes, follow the standard registration process. When the payment question comes up, select pay with PSO credits. The Credits Frequently Ask Questions (view file for additional details) provides step-by-step instruction. More information can be found at www.vmware.com/services or by contacting your local VMware representative.

Tax may be applicable in some cases and will be assessed upon transaction of a credit card or invoice against a purchase order. It is not necessary to include tax on a Purchase Order.

All Payments must be made at least 10 business days before the start of the class.

International Payments: Payment methods are Purchase Orders, Cheque Requests, Bank Transfers, PSO Credits, Payment through Reseller, and Credit Cards.

We accept the following credit cards: American Express, Mastercard, Visa & Discover.

All students must register themselves online (Submission of a Purchase Order does not Register a student.) Purchase Orders must be:

• EMEA – transmitted by fax to +44 1276 685 018
• APAC – emailed to apaceducation@vmware.com
• Be received by VMware at least 10 days before the start of the class
• Include the student registration number
• Contain all the requirements listed in the link below

International Purchase Order Requirements

International Purchase Orders (processed outside the United States) must display the VMware Supplier Address:

VMware International Limited
Parnell House, Barrack Square,
Ballincollig
Co. Cork,
Rep. Ireland
Telephone: +353-21-466 0000

Payment by cheque is accepted on an exception basis only. Please email either emeaeducation@vmware.com (for European Requests or apaceducation@vmware.com (for Asia Pacific requests) to request approval for payment by check.

Cheques must be mailed to the following office location:

**Attach student registration details to the cheque at all times**

VMware Consulting and Training Credits are pre-paid services dollars which can be redeemed for any combination of VMware packaged consulting, custom consulting or training. Credits provide customers with the flexibility to allocate budget for services and use the services when needed. To redeem credits for education classes, follow the standard registration process. When the payment question comes up, select pay with PSO credits. The Credits Frequently Ask Questions (view file for additional details) provides step-by-step instruction. More information can be found at www.vmware.com/services or by contacting your local VMware representative.

Tax may be applicable in some cases and will be assessed upon transaction of a credit card or invoice against a purchase order. It is not necessary to include tax on a Purchase Order.

If you need to reschedule a class or select a different course, contact VMware Education 1-866-377-4710(3,1).

We are happy to accept participant substitutions any time prior to the class, provided the new participants meet the course prerequisites and foundational knowledge requirements.

We do not take registrations via fax or phone. Please register online at http://mylearn.vmware.com/mgrReg/courses.cfm

If you experience difficulties registering online contact VMware, Education Services 1-866-377-4710 or email eduoperations@vmware.com.

Register online at http://mylearn.vmware.com/mgrReg/courses.cfm

Be sure to use your business email account to ensure correct pricing is applied.

To register others begin by creating your own account. You'll later be prompted to provide [change] the student's information.

Please contact VMware Education to report a cancellation.
1-866-377-4710
eduoperations@vmware.com

Class is approximately a 50/50 mixture of lab and lecture. Approximately 1/2 of the labs that will be provided are considered "optional". Even so, the class is generally tight from a scheduling standpoint. In order to help with timing issues, lunch will be served onsite each day of the class. Breakfast and an afternoon snack are usually available as well. We do provide vegetarian choices but please contact us if you have specific dietary needs.

Your instructor may give you the option of working through labs while you eat lunch in order to add as much as possible to the course content or to allow you to leave a little earlier on the last day of class.

The above applies only to those classes run by VMware. Classes run by partners are subject to the partner’s rules and capabilities and are not controlled by VMware.

Basic Linux command line knowledge is useful, but not required. Your instructor should cover what you need during the class.

You should make your instructor aware of any hearing or vision impairments before class begins on the first day. If you need other assistance, please contact the training center prior to attending the class.

VMware, Inc.
Attn. Education
3401 Hillview Ave.
Palo Alto, CA 94304
USA

To speak with an Education Advisor, call: 1-877-735-1355
Education@vmware.com

For registration, billing, or credits questions, call: 1-866-377-4710

Customers tell us our training is outstanding, because we understand the jobs you do, as well as the building blocks required to successfully implement your system. Our curriculum is designed in a particular sequence to build on subsequent concepts and develop your expertise in an organized, manageable fashion.

Participants are required to complete prerequisites so that the entire class can move forward as a group. VMware, Inc. reserves the right to deny registration in a course for which the prerequisite has not been met.

International Customers: if you submitted a Purchase order for training an invoice will be sent to you one week after the completion of class.

United States, Canada and Mexico Customers: This is not applicable.

Our schedule is updated daily. If you cannot find what you're looking for, send a request to eduoperations@vmware.com.

We will try our best to meet your request or offer helpful alternatives.

Registration is considered pending and unconfirmed until payment is received.

You will receive an email confirmation once payment has been received.