VMware

FAQs


General
Do I have to take the Exam within a certain time period after taking the qualifying course?
Do the recommended courses cover all of the material I will need to pass the exam?
How can I obtain a copy of my certification logo?
How can I tell if a class is authorized and meets the certification requirements?
How long does it take for my exam to show on my transcript?
I have mulitple accounts, how do I have them merged?
If I have a VCA level certification, do I still have to take the required course for the VCP level
My certificate has my name spelled incorrectly, how can I get this fixed?
What is available to me when I access my certification Portal?
What is the exam retake policy if I fail?
What should I expect on the day of the exam?
Will the questions in the exam adapt to my answers to the pre-exam survey?
Recertification
When did the recertification policy go into effect?
What happens if I allow my certification to expire?
Can I still access the VCP portal if my certification is revoked?
Is there a grace period after my certification is revoked, or do I need to start over?
Will you notify me when my certification is near its expiration date?
How long do I have to recertify?
Is there a course requirement to recertify?
I have multiple VCP certifications. Which date do you look at to determine if I need to recertify?
Which date is used when determining recertification?
Registration
Can I use my VMware Training (myLearn) username and password to sign in at pearsonvue.com/vmware?
Can VMware Consulting and Training Credits be used for exams or VCDX application and defense fees?
Do I need to take the qualifying class before I take the exam?
How do I register and schedule an exam?
It’s been > 15 minutes since I requested authorization to register. Why can’t I schedule my exam
What if I need to reschedule my exam? What is the cancellation policy?
What is the difference between Candidate ID, Certification Number, VCP#, VCP ID, VMware ID, and ...
What should I do if my transcript at the VMware Certification site is not complete?
Where can I find my Candidate ID?
Where can I see a list of the certification exams for which I have been authorized?
Why do I have to have a VMware Training (myLearn) account to register for an exam at Pearson VUE?
Why do I have to provide my address when registering for an exam?
Why do I have to wait 15 minutes to schedule the exam?
Why do I need authorization for my exam?
VCDX
Can I submit a fictitious design on my VCDX Application?
What are the fees associated with the VCDX certification?
Can I apply for more than one VCDX Defense at the same time?
How can a third party verify my VCDX status?
Will my VCDX defense include questions on topics also covered by prerequisite certifications?
Can I submit my VCDX Application before passing the required exams?
Why is only high-level feedback provided to unsuccessful VCDX candidates?

Do I have to take the Exam within a certain time period after taking the qualifying course?

No. There is no set time frame for taking the exam after attending the class.

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Do the recommended courses cover all of the material I will need to pass the exam?

While the recommended courses focus on many of the areas tested in the VMware certification exams, they do not cover all of the test materials. Knowledge that can only be gained from hands-on experience is also needed to pass the exams. Refer to the specific exam blueprints for details.

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How can I obtain a copy of my certification logo?

Certified individuals can download the logo from the private Certified Professional Portal. Go to http://www.vmware.com/certification, select the appropriate portal, then Login with your VMware Training username and password.

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How can I tell if a class is authorized and meets the certification requirements?

Classes on VMware technology are offered by a number of companies and institutes. However, in order to meet the VMware Certified Professional course requirement, you MUST attend a VMware Authorized course. To determine if a course you are considering attending is VMware Authorized, ensure the course is listed on our Web site: vmware.com/education. You may also attend authorized training through a VMware IT Academy. Please click here for the full list of VMware IT Academy participants.

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How long does it take for my exam to show on my transcript?

Certification exams results are processed within two business days and VMware will notify you of your certification status within two business days via email. At this point, if you have met all certification requirements, your certification will be reflected on your online transcript (myTranscript), and your eCertificate can be obtained from this page.

NOTE: Live lab exams, such as VCAP-DCA, VCAP-CIA and VCAP-DTA exams are scored separately and will require additional time for certification status updates.

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I have mulitple accounts, how do I have them merged?

Send an email to certification@vmware.com asking for your accounts to be merged. List any possible email addresses you may have and indicate which account you would like to keep as your Master account. If you currently work for a Partner company, we highly recommend that you keep your Partner account as your Master so you will not lose your Partner privileges.

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If I have a VCA level certification, do I still have to take the required course for the VCP level

Yes. VCA certification does not change the requirements of the VCP level exams. You will still need to complete a qualifying course and pass the relevant exam.

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My certificate has my name spelled incorrectly, how can I get this fixed?

Send an email to certification@vmware.com. Be sure to include the correct spelling of your name, copy of government issued ID, and your VMware certification Candidate ID.

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What is available to me when I access my certification Portal?

There is a separate Portal for each level of certification (VCA, VCP, VCAP, VCIX, and VCDX) The certification Portal contains the logos and usage guidelines, and allows access to the Store for branded merchandise.

Access to the portal is granted once you have been notified of your certification status by email and you have agreed to the VMware Certification Agreement online. Please expect 10 business days from your exam date for this notification. You can only access the portal for which you hold a certification

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What is the exam retake policy if I fail?

Please see this page for the complete policy.

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What should I expect on the day of the exam?

Pearson created a video detailing what your exam day will entail.

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Will the questions in the exam adapt to my answers to the pre-exam survey?

No. The survey is for demographic data collection purposes only and in no way affects the number or type of questions you will be given in the exam.

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When did the recertification policy go into effect?

The policy is effective as of March 10, 2014.

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What happens if I allow my certification to expire?

Your certification will be revoked, and you will no longer be entitled to use the certification logo or represent yourself as VMware certified. Your certification will be shown as no longer valid on your MyLearn account. Any employer who contacts us to validate your certification will be informed it is no longer valid.

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Can I still access the VCP portal if my certification is revoked?

No.

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Is there a grace period after my certification is revoked, or do I need to start over?

No. There is no grace period after your certification is revoked. To regain certified status, you will need to meet all the prerequisites for the specific certification.

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Will you notify me when my certification is near its expiration date?

Yes. You will receive an email notice at the email address associated with your MyLearn account.

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How long do I have to recertify?

You have two years to recertify, starting from the last date you earned a certification from the VMware certification program.

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Is there a course requirement to recertify?

No. You can recertify anytime within your two-year certification period, without a course requirement. However, training and hands-on experience through On Demand or live (classroom or virtual) classes will provide you with the latest education to better prepare you for the exam.

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I have multiple VCP certifications. Which date do you look at to determine if I need to recertify?

The most recent certification date will be used to determine your recertification deadline. For example, if you earned VCP5-DCV on January 1, 2012 and VCP5-DT on February 10, 2014, then your recertification deadline will be based on the VCP5-DT date. In this case, the recertification deadline is February 10, 2016.

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Which date is used when determining recertification?

The date you completed all certification tasks in MyLearn is the official date that will be used to determine your recertification date.

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Can I use my VMware Training (myLearn) username and password to sign in at pearsonvue.com/vmware?

No. While your complete certification candidate account information is maintained within the VMware Training portal, you will need to maintain a separate account at Pearson VUE in order to access their scheduling system. This account Username and Password is separate from the myLearn Username and Password.

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Can VMware Consulting and Training Credits be used for exams or VCDX application and defense fees?

Yes. Visit this page for details.

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Do I need to take the qualifying class before I take the exam?

While you can take the class and the exam in any order, VMware recommends that you complete the course requirement prior to scheduling and taking the exam.

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How do I register and schedule an exam?
  1. Start from desired certification exam page and click the blue “Request Exam Authorization” button
  2. Sign-in to VMware Certification (myLearn) or create a new account.
  3. Confirm that your First and Last Name is the same as on your government issued ID.
  4. Go to www.pearsonvue.com/vmware and sign-in using your existing Pearson VUE web account username and password.
    OR Create a new Pearson VUE web account by providing First Name, Last Name, and Candidate ID (as used in your authorization).
  5. Select the language, location, date and time of your exam, and complete the payment process with Pearson VUE.
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It’s been > 15 minutes since I requested authorization to register. Why can’t I schedule my exam

If this is your first time testing with VMware certifications, please create a new Pearson VUE web account using the Candidate ID provided in order to schedule the exam that you have been authorized to take. This is the case even if you have taken other certification exams at Pearson VUE and have an existing account. If you are still not able to schedule your exam at Pearson VUE (pearsonvue.com/vmware), please contact certification@vmware.com.

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What if I need to reschedule my exam? What is the cancellation policy?

If you wish to cancel or reschedule your exam, you must contact Pearson VUE at least one business day prior to your exam appointment to cancel your exam.||Cancelling or rescheduling an exam less than 24 hours before your appointment is subject to a same-day forfeit exam fee/voucher.||Exam fees are not refundable for no-shows and vouchers cannot be replaced.

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What is the difference between Candidate ID, Certification Number, VCP#, VCP ID, VMware ID, and ...

  • Candidate ID – Common ID which identifies a VMware certification candidate both at VMware.com/certification and at PearsonVUE.com/vmware. These IDs begin with the letters “VMW-.” (Formerly, the Candidate ID, or “CCID” was your VMware testing ID at Pearson VUE. These older IDs began with the letters “VCP.”)
  • Certification Number – Formerly, a Certification Number was assigned to each certified individual in sequential order. These numbers are no longer being used. If you are a veteran certified individual, you’ll find your original VCP Certification number reflected in the last digits of the new Candidate ID.
  • “VCP#” – Candidates often referred to their Candidate ID or their Certification Number as their “VCP#.” Please make note of your Candidate ID as this is your identifier going forward.
  • “VCP ID” – Formerly, the Pearson VUE website referred to the Candidate ID as the “VCP ID.” Please make note of your Candidate ID as this is your identifier going forward.
  • “VMware ID” – Formerly, the Pearson VUE website referred to the Candidate ID as the “VMware ID” for advanced exams. Please note your Candidate ID as this is your identifier going forward.
  • VMware Training (myLearn) ID – Username (usually your email address) used to sign in to the VMware Training or the VMware Certification portal.

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What should I do if my transcript at the VMware Certification site is not complete?

If you find that you are missing certifications and/or courses on your transcript, it is possible that you registered for these items under a different account. Our support team can research this for you and assist you in merging the accounts. Please email certification@vmware.com with a list of email addresses that you may have used during account creation at Pearson VUE or VMware. And please indicate which email address you would prefer to keep associated with your VMware Training account. Note: If you are a part of the VMware Partner Network, your corporate email should be used, so you can continue to access all your Partner benefits.

Email format for Account Merge Requests to: certification@vmware.com

    Subject: Request to merge VMware Training (myLearn) accounts

    Account 1
    Email address:
    Do you still have access to this email?
    Candidate ID (if applicable):

    Account 2
    Email address:
    Do you still have access to this email?
    Candidate ID (if applicable):

    Which email do you wish to keep associated with your VMware Training (myLearn) account?

    Are you currently a registered VMware partner in the VMware Partner Network? If so, what is the name of the partner organization?

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Where can I find my Candidate ID?

You can find your Candidate ID by logging in at vmware.com/certification to access myProfile.

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Where can I see a list of the certification exams for which I have been authorized?

You can find your authorization status by logging in to your MyLearn account.

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Why do I have to have a VMware Training (myLearn) account to register for an exam at Pearson VUE?

To streamline the certification exam registration process, and provide you a single consolidated view of your training and certification histories, the systems at VMware and Pearson VUE have been integrated. You will need a VMware Training (myLearn or Partner University) account to begin the exam registration process.

The exam registration process for VMware certification exams starts at www.vmware.com/certification. Begin here to determine the certification you wish to achieve and to check for any pre-requisites. When you are ready to take the certification exam, click the “Register” link so that your authorization can be processed. Next, schedule the specific testing location, date and time by going to www.pearsonvue.com/vmware.

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Why do I have to provide my address when registering for an exam?

During each exam registration, you will be prompted to provide a mailing address. Any shipments of items such as a printed Certificate will be sent to the address provided here. Please provide a valid and current mailing address. We cannot accept to PO Boxes or APO/FPO/DPO addresses.

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Why do I have to wait 15 minutes to schedule the exam?

Your exam authorization request can take up to 15 minutes for the systems to process. We appreciate your patience. If more than 15 minutes have elapsed and you are still not able to schedule your exam at Pearson VUE (pearsonvue.com/vmware), please contact certification@vmware.com.

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Why do I need authorization for my exam?

As of July 19, 2013, all certification exams will require authorization. VMware certification exams are delivered by a third-party testing vendor, Pearson VUE. Pearson VUE will require prior authorization from VMware before exams can be scheduled. VMware will authorize candidates upon validating email address and mailing address. Please note, you will still be able to gain VCP authorization even if the course requirement is not completed, however, a certification will not be granted until all certification requirements have been met.

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Can I submit a fictitious design on my VCDX Application?

Yes. Any fictitious pieces or design will be evaluated as if they were part of an actual design-and-implementation project.

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What are the fees associated with the VCDX certification?

There are two separate fees: An Application Fee of $300 USD is collected when you have submitted a complete application package. If the application is accepted for a defense before the VCDX Panel, a Defense Fee of $900 USD will be due. Fees are subject to change.

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Can I apply for more than one VCDX Defense at the same time?

No, a candidate can have only one application submitted at any one time.

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How can a third party verify my VCDX status?

A complete listing of VMware Certified Design Experts and their biographies can be found on the VCDX Directory: vcdx.vmware.com

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Will my VCDX defense include questions on topics also covered by prerequisite certifications?

The primary intent of the defense is to allow the candidate to display his or her mastery of the submitted design in general. However, panelists may probe the candidate on specific technology questions that may or may not also be in the scope of those other certifications. The requirements for VCDX certification include deep technology mastery, and such questions allow the panelists to probe that area of a candidate's skills.

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Can I submit my VCDX Application before passing the required exams?

We will not accept your application until you have met all the prerequisites for the certification. However, candidates are encouraged to download the Handbook & Application and start working on preparing the application package as soon as possible.

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Why is only high-level feedback provided to unsuccessful VCDX candidates?

The feedback provided is the culmination of each panelist's evaluation and analysis of the candidate's documented design and/or performance at the defense. This feedback highlights the blueprint areas that are insufficient or can be improved. The highest level of expertise and knowledge is expected from the candidate's testing at this highest level, and so each personalized feedback is a balance between providing guidance for improvement and not listing each and every missing or incomplete item, which the candidates can find as they relook at and improve their design and documentation. Feedback is also based on both the defense and documentation, and so not always specific to the wrtten design only.

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Recertification Questions?
Read the Policy here

Ready to register for your exam?
See how to request Exam Authorization here

Multiple accounts?
Learn how to merge them here

Interested in beta exams?
Learn more here

Other Questions?
Read our complete FAQ here

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