VMware

VMware vSphere: Troubleshooting Workshop

Summary:  
Classroom Schedule
Live Online Schedule
Inquire about Onsite
Course Datasheet
- Formats: Classroom, Live Online, Onsite
- Length: 5 Days
Overview:
This five-day, hands-on training workshop provides you with the advanced knowledge, skills, and abilities to achieve competence in troubleshooting the VMware vSphere® 6.x environment. This workshop increases your skill and competence in using the command-line interface, VMware vSphere® Web Client, VMware vRealize® Log lnsight™, and other tools to analyze and solve problems.

Product Alignment
•  ESXi 6.5
•  vCenter Server 6.5

Objectives:    By the end of the course, you should be able to meet the following objectives:
•  Use vSphere Web Client, the command-line interface, and logs to diagnose and resolve problems in the
   vSphere environment
•  Introduce troubleshooting principles and procedures
•  Troubleshoot networking problems and recover from these problems
•  Analyze storage failure scenarios and resolve the problems
•  Troubleshoot vSphere cluster failure scenarios and analyze possible causes
•  Diagnose common VMware vSphere® High Availability problems and provide solutions
•  Troubleshoot problems related to virtual machine migration (VMware vSphere® vMotion®) and improve
   resource use (VMware vSphere® Distributed Resource Scheduler™)
•  Troubleshoot VMware vCenter Server® problems
•  Identify VMware ESXi™ host problems, analyze failure scenarios, and correct them
•  Troubleshoot faulty virtual machines, including installation problems, snapshot problems, connection
   problems, and more

Certifications
This course prepares you for the following certification:
•  VMware Certified Professional 6.5 – Data Center Virtualization (VCP6.5-DCV)
 
Intended Audience:    •  System administrators
•  System integrators
 
Prerequisites:    This course requires completion of one of the following prerequisites:
•  VMware Certified Professional 6.5 – Data Center Virtualization (VCP6.5-DCV)
•  VMware vSphere: Fast Track [V6.5]
•  VMware vSphere: Install, Configure, Manage [V6.5]
•  Equivalent knowledge and administration experience with ESXi and vCenter Server

Experience in working with a command-line interface is highly recommended, as is completion of VMware vSphere: Optimize and Scale [V6.5].
 
Outline:   

  1. Course Introduction

    • Introductions and course logistics
    • Course objectives
    • Describe the content of this course
    • Gain a complete picture of the VMware certification system
    • Familiarize yourself with the benefits of the VMware Education Learning Zone
    • Identify additional resources

  2. Introduction to Troubleshooting

    • Identify the effects of a system problem
    • Define the scope of troubleshooting
    • Use a structured approach
    • Understand the principles of troubleshooting
    • Follow a logical troubleshooting procedure
    • Examine examples of troubleshooting

  3. Troubleshooting Tools

    • Use command-line tools to identify and troubleshoot problems
    • Use VMware vSphere® Management Assistant
    • Find and interpret important log files
    • Use vRealize Log Insight for log aggregation, efficient log search, and problem analysis

  4. Networking

    • Identify the symptoms of network-related problems
    • Analyze and resolve standard switch and distributed switch problems
    • Analyze virtual machine connectivity problems and fix them
    • Examine common management network connectivity problems and restore configurations
    • Identify and prevent potential problems

  5. Storage

    • Troubleshoot storage (iSCSI, NFS, VMware vSphere® VMFS, VMware vSAN™, and VMware vSphere® Virtual Volumes™) connectivity problems
    • Analyze storage-related logs
    • Analyze hardware malfunction and software misconfiguration scenarios
    • Identify multipathing-related problems, including permanent device loss (PDL) and all paths down (APD)
    • Analyze possible causes, recover from the faulty conditions, and restore storage visibility

  6. vSphere Clusters

    • Identify and recover from problems related to vSphere HA
    • Analyze and troubleshoot various types of vSphere vMotion problems related to virtual machine migrations
    • Discuss and recover from vSphere DRS problems to achieve proper function and balanced resource use
    • Examine vSphere cluster failure scenarios and possible solutions

  7. Virtual Machines

    • Analyze and resolve common virtual machine snapshot problems
    • Identify possible causes and resolve virtual machine power-on problems
    • Troubleshoot virtual machine connection state problems
    • Resolve problems seen during VMware Tools™ installations
    • Examine failure scenarios and provide solutions

  8. vCenter Server and ESXi

    • Understand the vCenter Server and VMware Platform Services Controller™ architecture in vSphere 6.x
    • Identify and resolve authentication problems
    • Troubleshoot VMware Certificate Authority and certificate problems
    • Analyze and fix problems with vCenter Server services
    • Analyze and fix vCenter Server database problems
    • Identify VMware vCenter Server® High Availability problems
    • Examine ESXi host and vCenter Server failure scenarios and resolve the problems