VMware

FAQs


General
Do I have to take the Exam within a certain time period after taking the qualifying course?
Do the recommended courses cover all of the material I will need to pass the exam?
How can I obtain a copy of my certification logo?
How can I tell if a class is authorized and meets the certification requirements?
How long does it take for my exam to show on my transcript?
I have mulitple accounts, how do I have them merged?
If I have a VCA level certification, do I still have to take the required course for the VCP level
My certificate has my name spelled incorrectly, how can I get this fixed?
What Benefits do I receive after I’ve earned a VMware Certification?
What is available to me when I access my certification Portal?
What is the exam retake policy if I fail?
What should I expect on the day of the exam?
Will the questions in the exam adapt to my answers to the pre-exam survey?
Recertification
When did the recertification policy go into effect?
What happens if I allow my certification to expire?
Can I still access the VCP portal if my certification is revoked?
Is there a grace period after my certification is revoked, or do I need to start over?
Will you notify me when my certification is near its expiration date?
How long do I have to recertify?
Is there a course requirement to recertify?
I have multiple VCP certifications. Which date do you look at to determine if I need to recertify?
Which date is used when determining recertification?
Registration
Can VMware Consulting and Training Credits be used for exams or VCDX application and defense fees?
Do I need to take the qualifying class before I take the exam?
How do I register and schedule an exam?
What if I need to reschedule my exam? What is the cancellation policy?
What is the difference between Candidate ID, Certification Number, VCP#, VCP ID, VMware ID, and ...
What should I do if my transcript at the VMware Certification site is not complete?
Where can I find my Candidate ID?
Where can I see a list of the certification exams for which I have been authorized?
Why can’t I access my Pearson VUE account through myLearn?
Why do I have to have a VMware Training (myLearn) account to register for an exam at Pearson VUE?
Why do I have to provide my address when registering for an exam?
VCDX
Can I submit a fictitious design on my VCDX Application?
What are the fees associated with the VCDX certification?
Can I apply for more than one VCDX Defense at the same time?
How can a third party verify my VCDX status?
Will my VCDX defense include questions on topics also covered by prerequisite certifications?
Can I submit my VCDX Application before passing the required exams?
When can I expect my VCDX defense result?
Why is only high-level feedback provided to unsuccessful VCDX candidates?

Do I have to take the Exam within a certain time period after taking the qualifying course?

No. There is no set time frame for taking the exam after attending the class, however, be sure to take the exam before it has been retired.

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Do the recommended courses cover all of the material I will need to pass the exam?

While the recommended courses focus on many of the areas tested in the VMware certification exams, they do not cover all of the test materials. Knowledge that can only be gained from hands-on experience is also needed to pass the exams. Refer to the Exam Preparation Guide for details.

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How can I obtain a copy of my certification logo?

Go to http://www.vmware.com/certification

  1. Log in to your myLearn Account
  2. Click the 'Certification Manager' link
  3. Select ‘Certifications’ in the top menu
  4. You may view your certifications under “Active Certifications”
  5. To the right of each 'Active' certification is a PDF and Logo link
NOTE: eCertificates and/or Logos are not available for Expired certifications

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How can I tell if a class is authorized and meets the certification requirements?

Classes on VMware technology are offered by a number of companies and institutes. However, in order to meet the VMware Certified Professional course requirement, you MUST attend a qualifying VMware Authorized course. To determine if a course will qualify, you may view this list within the specific Certification Description page by selecting the ‘required training courses’ link within the path requirements. You may also achieve some VMware Certifications through the VMware IT Academy Program, but you MUST complete the entire IT Academy process for each specific VMware Certification. For details please see the VMware IT Academy Program website.

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How long does it take for my exam to show on my transcript?

Certification exams should be visible on your 'Certification Manager' account within 24-48 hours. Accessing your Certification Manager account:

  1. Log in to your myLearn Account
  2. Click the 'Certification Manager' link under the Certification section in the right navigation items.
  3. Select the "History" link in the top menu.
  4. From here, you will be able to view your completed Exams.
NOTE: Lab-based exams, such as VCAP6-DCV Deploy are scored separately and will require additional time for certification status updates.

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I have mulitple accounts, how do I have them merged?

Send an email to certification@vmware.com asking for your accounts to be merged. List any possible email addresses you may have and indicate which account you would like to keep as your Master account. If you currently work for a Partner company, we highly recommend that you keep your Partner account as your Master so you will not lose your Partner privileges.

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If I have a VCA level certification, do I still have to take the required course for the VCP level

Yes. VCA certification does not count towards the VCP requirements. You will still need to complete a qualifying course and pass the relevant exam(s).

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My certificate has my name spelled incorrectly, how can I get this fixed?

Send an email to certification@vmware.com. Be sure to include the correct spelling of your name, copy of government issued ID, and your VMware certification Candidate ID.

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What Benefits do I receive after I’ve earned a VMware Certification?

For candidates who have earned a VMware certification (VCA, VCP, VCAP) or VCIX6 special designation, we now offer the ability to purchase branded apparel and a VMware Press discount. You may access the benefits link within your CertManager > Benefits section. To do so, follow the steps below:

  1. Log in to your myLearn Account
  2. Click the 'Certification Manager' link on the right side navigation bar.
  3. From the Certification Manager home screen, select "Benefits" in the upper right menu.
  4. From here, any "Active Benefits" you have earned will be listed
  5. Click 'Claim Benefit’ link.
  6. Click ‘View’ to be directed to your claimed benefit.

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What is available to me when I access my certification Portal?

There is a separate Portal for each level of certification (VCA, VCP, VCAP, VCIX, and VCDX) The certification Portal contains the logos and usage guidelines, and allows access to the Store for branded merchandise.

Access to the portal is granted once you have been notified of your certification status by email and you have agreed to the VMware Certification Agreement online. Please expect 10 business days from your exam date for this notification. You can only access the portal for which you hold a certification

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What is the exam retake policy if I fail?

Please see this page for the complete policy.

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What should I expect on the day of the exam?

Pearson created a video detailing what your exam day will entail.

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Will the questions in the exam adapt to my answers to the pre-exam survey?

No. The survey is for demographic data collection purposes only and in no way affects the number or type of questions you will be given in the exam.

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When did the recertification policy go into effect?

The policy is effective as of March 10, 2014.

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What happens if I allow my certification to expire?

Failure to recertify by the required date will result in revocation of your certification. There is no grace period after your certification has expired. If your certification is expired, you will lose access to the Certification benefits within Certification Manager, as well as the right to market yourself as certified for that certification (which includes the use of the VCP certification logo). Your Certifications profile will be listed in the ‘Expired Certifications’ section.

  • In order to regain VCP Certified status, you must satisfy all requirements for the current VCP certification version.
  • Renewing an expired certification, or earning a new certification after you have expired, will NOT renew previously earned & expired certifications.
  • You cannot use the same course that was used to meet the pre-requisite for your expired VCP certification to meet the pre-requisite for your new VCP certification.

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Can I still access the VCP portal if my certification is revoked?

No.

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Is there a grace period after my certification is revoked, or do I need to start over?

There is no grace period after your certification is revoked. To regain VCP certified status, you must meet all the requirements for the current certification version.

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Will you notify me when my certification is near its expiration date?

Yes. You will be sent 3 courtesy reminders to the email address associated with your myLearn account. Please note, it is your responsibility to ensure that the email address associated with your myLearn account and your certification records are up to date to ensure that you receive these important reminders. If you do not receive the reminders; 6, 3 months and 30 days before your expiration date, you most likely have duplicate myLearn accounts, an invalid/old email address in your myLearn account or the reminders may be in your Spam folder.

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How long do I have to recertify?

You have two years to recertify, starting from the last date you earned a certification from the VMware certification program.

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Is there a course requirement to recertify?

You can recertify anytime within your two-year certification period without a course requirement as long as your certification is still valid. If your certification is expired, you will be required to complete all certification exam and training requirements again to earn a new certification.

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I have multiple VCP certifications. Which date do you look at to determine if I need to recertify?

The most recent certification date will be used to determine your recertification deadline. For example, if you earned VCP5-DCV on January 1, 2012 and VCP5-DT on February 10, 2014, then your recertification deadline will be based on the VCP5-DT date. In this case, the recertification deadline is February 10, 2016.

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Which date is used when determining recertification?

The date which you complete the final requirement to earn either a VCP or VCAP certification is considered the official date used to determine your 2-year recertification deadline. For candidates with multiple certifications, the most recent certification date, (VCP or VCAP), will be used to determine your 2-year recertification deadline.

Note: Expired certifications do not qualify.

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Can VMware Consulting and Training Credits be used for exams or VCDX application and defense fees?

Yes. Visit this page for details.

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Do I need to take the qualifying class before I take the exam?

While you can take the class and the exam in any order, VMware recommends that you complete the course requirement prior to scheduling and taking the exam.

NOTE: By successfully taking and passing an exam, it does not imply that you have met the certification requirements in full.

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How do I register and schedule an exam?

Follow the steps below:

  1. Log in to your myLearn Account
  2. Select your desired exam and click "Register Now"
  3. For the first-time "Single Sign On" users, you will be shown a 'User Information' screen
  4. Confirm that all information is accurate making sure your name exactly matches your Legal ID
  5. Select 'Confirm and Continue to' which will then automatically sign you into your Pearson VUE account
  6. Select 'Schedule this Exam'
  7. Select the language, location, date and time, and complete the payment process with Pearson VUE
Note: If you have purchased an exam voucher, on the payment screen select “Add Voucher or Promo Code, enter your voucher number, then click Apply
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What if I need to reschedule my exam? What is the cancellation policy?

To cancel or reschedule an exam:

  • Login to your myLearn account
  • Go to either ''myEnrollments' or 'Getting Started'
  • Click on 'Manage Exams" next to ‘Single Sign-On to Pearson VUE'
  • Locate your exam, select either ‘Cancel’ or ‘Reschedule’

You must cancel or reschedule your exam at least one business day prior to your exam appointment. Cancelling or rescheduling an exam LESS than 24 hours before your appointment will forfeit your exam fees. Exam fees are not refundable for no-shows, and vouchers cannot be replaced.

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What is the difference between Candidate ID, Certification Number, VCP#, VCP ID, VMware ID, and ...

  • Candidate ID – Common ID which identifies a VMware certification candidate both at VMware.com/certification and at PearsonVUE.com/vmware. These IDs begin with the letters “VMW-.” (Formerly, the Candidate ID, or “CCID” was your VMware testing ID at Pearson VUE. These older IDs began with the letters “VCP.”)
  • Certification Number – Formerly, a Certification Number was assigned to each certified individual in sequential order. These numbers are no longer being used. If you are a veteran certified individual, you’ll find your original VCP Certification number reflected in the last digits of the new Candidate ID.
  • “VCP#” – Candidates often referred to their Candidate ID or their Certification Number as their “VCP#.” Please make note of your Candidate ID as this is your identifier going forward.
  • “VCP ID” – Formerly, the Pearson VUE website referred to the Candidate ID as the “VCP ID.” Please make note of your Candidate ID as this is your identifier going forward.
  • “VMware ID” – Formerly, the Pearson VUE website referred to the Candidate ID as the “VMware ID” for advanced exams. Please note your Candidate ID as this is your identifier going forward.
  • VMware Training (myLearn) ID – Username (usually your email address) used to sign in to the VMware Training or the VMware Certification portal.

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What should I do if my transcript at the VMware Certification site is not complete?

If you find that you are missing certifications and/or courses on your transcript, it is possible that you registered for these items under a different account. Our support team can research this for you and assist you in merging the accounts. Please email certification@vmware.com with a list of email addresses that you may have used during account creation at Pearson VUE or VMware. And please indicate which email address you would prefer to keep associated with your VMware Training account. Note: If you are a part of the VMware Partner Network, your corporate email should be used, so you can continue to access all your Partner benefits.

Email format for Account Merge Requests to: certification@vmware.com

    Subject: Request to merge VMware Training (myLearn) accounts

    Account 1
    Email address:
    Do you still have access to this email?
    Candidate ID (if applicable):

    Account 2
    Email address:
    Do you still have access to this email?
    Candidate ID (if applicable):

    Which email do you wish to keep associated with your VMware Training (myLearn) account?

    Are you currently a registered VMware partner in the VMware Partner Network? If so, what is the name of the partner organization?

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Where can I find my Candidate ID?

You can find your Candidate ID by logging in at vmware.com/certification to access myProfile.

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Where can I see a list of the certification exams for which I have been authorized?

As of March 5th, 2016, VMware no longer requires you to have prior exam authorization. You are now able to schedule any exam by completing the steps below:

  1. Log in to your myLearn Account
  2. Select your desired exam and click "Register Now"
  3. If you are taken to the 'User Information' screen, carefully verify all information is correct
  4. Select 'Confirm and Continue to'
  5. If you are not taken to the 'User Information' screen, you will be automatically signed into your Pearson VUE account to schedule the exam of your choice.
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Why can’t I access my Pearson VUE account through myLearn?

The first time that you attempt to sign in to your Pearson VUE account from myLearn, you will be shown a Profile Verification page. It is necessary to complete the fields on this page before you will be allowed to continue to your Pearson VUE account. Your name MUST match your government issued ID or you will NOT be permitted to take the exam at the testing center and will forfeit your exam fees.

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Why do I have to have a VMware Training (myLearn) account to register for an exam at Pearson VUE?

VMware has simplified the exam registration process. Candidates can now log in from their myLearn account directly into their Pearson VUE account to schedule an exam, known as Single Sign-On (SSO). In order to schedule an exam, you must first be logged into your myLearn account.

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Why do I have to provide my address when registering for an exam?

During each exam registration, you will be prompted to provide a mailing address.This information is used by Pearson VUE to provide you with the all testing centers in your area when you are scheduling your exam. Please provide a valid and current mailing address. We cannot accept to PO Boxes or APO/FPO/DPO addresses.

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Can I submit a fictitious design on my VCDX Application?

Yes. Any fictitious pieces or design will be evaluated as if they were part of an actual design-and-implementation project.

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What are the fees associated with the VCDX certification?

There are two separate fees: An Application Fee of $995 USD is collected when you have submitted a complete application package. If the application is accepted for a defense before the VCDX Panel, a Defense Fee of $3,000 USD for your first application or $900 if you are defending a 2nd VCDX application. Defense fees are due before you attend the Defense event. Fees are subject to change.

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Can I apply for more than one VCDX Defense at the same time?

No, a candidate can have only one application submitted at any one time.

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How can a third party verify my VCDX status?

A complete listing of VMware Certified Design Experts and their biographies can be found on the VCDX Directory: vcdx.vmware.com

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Will my VCDX defense include questions on topics also covered by prerequisite certifications?

The primary intent of the defense is to allow the candidate to display his or her mastery of the submitted design in general. However, panelists may probe the candidate on specific technology questions that may or may not also be in the scope of those other certifications. The requirements for VCDX certification include deep technology mastery, and such questions allow the panelists to probe that area of a candidate's skills.

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Can I submit my VCDX Application before passing the required exams?

We will not accept your application until you have met all the prerequisites for the certification. However, candidates are encouraged to download the Handbook & Application and start working on preparing the application package as soon as possible.

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When can I expect my VCDX defense result?
VCDX candidates are notified of results within approximately 10 business days of a defense.
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Why is only high-level feedback provided to unsuccessful VCDX candidates?

The feedback provided is the culmination of each panelist's evaluation and analysis of the candidate's documented design and/or performance at the defense. This feedback highlights the blueprint areas that are insufficient or can be improved. The highest level of expertise and knowledge is expected from the candidate's testing at this highest level, and so each personalized feedback is a balance between providing guidance for improvement and not listing each and every missing or incomplete item, which the candidates can find as they relook at and improve their design and documentation. Feedback is also based on both the defense and documentation, and so not always specific to the wrtten design only.

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